Returns & Exchanges

At Sterling Silver Necklaces, we want you to be completely satisfied with your purchase. If your piece isn't perfect, we offer a hassle-free return or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the jewelry in its original velvet pouch and gift box to ensure it is protected during transit, including all authenticity certificates.

• 3.
  Label and Ship

  Print the prepaid shipping label provided by our system and drop off the package at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our artisans inspect the returned item for original condition, we will process your refund or ship your new necklace within 5 business days.